Skype crash – workaround

Update: If you’re using Skype on Windows or a Mac, these instructions should allow you to sign in again:

Windows Vista and Windows 7

1.    Close Skype.
a.    Right-click the Skype icon in the system tray (at the bottom right of the screen)
b.    Choose Quit.
2.    Ensure that “Show hidden files and folders” is switched on.
a.    Click Start, type run and press Enter.
b.    Type control folders and click OK.
c.    Select the View tab and ensure relevant entry is enabled.
3.    Locate the shared.xml file.
a.    Click Start, type run and press Enter.
b.    Type %appdata%\skype and click OK.
c.    Delete the shared.xml file.
4.    Restart Skype. The shared.xml file will be recreated.

Windows XP

1.    Close Skype.
a.    Right-click the Skype icon in the system tray (at the bottom right of the screen)
b.    Choose Quit.
2.    Ensure that “Show hidden files and folders” is switched on.
a.    Click Start and then Run…
b.    Type control folders and click OK.
c.    Select the View tab and ensure relevant entry is enabled.
3.    Locate the shared.xml file.
a.    Click Start and then Run…
b.    Type %appdata%\skype and click OK.
c.    Delete the shared.xml file.
4.    Restart Skype. The shared.xml file will be recreated.

Mac OS X

1. Quit Skype.
2. Go to the folder ~/Library/Application Support/Skype/
3. Delete the file shared.xml (it will be recreated once you open Skype again, this is fine).
4. Start Skype.

Please note that the ~ sign means your home folder. You can find your home folder by opening Finder and selecting Go > Home from the menu bar or pressing Command (Apple), Shift and H keys at the same time.

 

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5 Comments
  • Blasyo
    Posted at 22:45h, 26 May Reply

    Hi. I think I may have a different issue, cuase my skype not only isn’t letting me in, but it keeps crashing during login.

    Deleting shared.xml didn’t change anything.

    The problem started today, so I guess it might be a similar issue. Any clues? Thanks

    • Aniruddha
      Posted at 23:14h, 26 May Reply

      This solution is working for everyone who tried it. Make sure you have completely quit Skype before performing the steps. Otherwise it may not work as expected.

    • Blasyo
      Posted at 23:16h, 26 May Reply

      Well, it just needed a reboot to work. Thanks anyway.

      • Blasyo
        Posted at 23:18h, 26 May Reply

        I guess the process was still running even though the icon in the system tray wasn’t visible.

  • Aniruddha Mallik on Facebook
    Posted at 21:46h, 26 May Reply

    Verified to be a working solution.

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